Chaty, from Premio, solves the simplest highest-value problem in website communication: putting a click-to-chat button on your site that opens the visitor’s own favorite messaging app. WhatsApp, Facebook Messenger, Telegram, Viber, Line, Instagram DM, TikTok, WeChat, SMS, email, phone call – over twenty channels, one floating widget, installed on 300,000+ sites. The Pro edition is what makes it production-grade: multiple agents per channel, WhatsApp popup emulation with merge tags, channel targeting by page and device, custom button design, and analytics on clicks. Related reading: our sharing-focused companion overview covers the adjacent workflow.
The philosophy differs fundamentally from onsite live chat – visitors keep conversations in apps they already use and never lose the thread after leaving your site. The current release line keeps polishing the edges that matter: chat-button shape and call-to-action placement options, a CookieYes consent-compatibility fix (the widget now appears correctly after consent), and live-chat connection improvements via the companion Chatway integration. For local businesses and service sites, this is often the highest-converting widget on the page.
Competitive Features
20+ chat channels in one widget. WhatsApp (including WhatsApp Business), Messenger, Telegram, Viber, Slack, Line, WeChat, Instagram DM, TikTok, SMS, email, call, and Google Maps buttons – visitors pick their channel.
WhatsApp popup with merge tags. An emulated WhatsApp chat window on site, with merge tags for dynamic content and per-agent routing on Pro.
Multiple agents (Pro). Route conversations to specific team members per channel – the small-team support structure beyond a single number.
Page and device targeting. Show channels per page and per device (mobile/desktop), so business-hours phone buttons and after-hours WhatsApp coexist sensibly.
Click analytics (Pro). Track which channels visitors actually use – the data that decides which channels earn their slot.
Chatway integration. A true onsite live chat option connectable to the same widget, when the conversation needs to stay on site.
Key Features
- Custom button design – shapes, sizes, and call-to-action placement options extended in 3.6.1.
- Cookie-consent compatibility – CookieYes integration fixed so the widget appears after consent.
- Full profile links – complete Instagram DM, LinkedIn, X, and TikTok profile links with embedded YouTube channel player (Pro).
- Copyable WeChat ID – one-click user-ID copying added in 3.6.1.
- Sticky channels – highlight the priority channel above the widget stack.
- Trigger behavior – attention effects, close controls, and scroll/trigger-based appearance.
Comparison with Competitors
Chaty Pro vs Bit Social Pro
Both add social-facing buttons to WordPress; one routes conversations, the other routes shares.
| Chaty Pro | Bit Social Pro | |
|---|---|---|
| Direction | Visitors → your chat channels | Site content → visitor’s social networks |
| Channels | Chat apps (WhatsApp, Messenger, etc.) | Share/follow networks |
| Interaction | Starts conversations | Amplifies content |
| Best for | Service businesses and support | Content sites growing reach |
Content sites use both: shares via Bit Social Pro, contact via Chaty.
Chaty Pro vs ChatPion
Widget versus platform: Chaty routes visitors to channels, ChatPion runs the conversations themselves.
| Chaty Pro | ChatPion | |
|---|---|---|
| Role | Channel button widget | Self-hosted chatbot platform |
| Conversation handling | Hands off to your apps | Bots, AI replies, ecommerce in chat |
| Setup weight | Minutes on any WP site | Server deployment + business accounts |
| Best for | Click-to-chat entry points | Managing conversations at scale |
They stack: ChatPion manages the conversations, Chaty funnels website traffic into them.
Recommended Stack: chat clicks signal purchase intent – pairing the widget with Monarch covers the other half of visitor outreach – share and follow buttons completing the site’s contact surface.
Official Changelog
Version 3.6.1
Release Date: September 15, 2026
- Added: more chat button shapes and call-to-action placement options
- Removed: target attribute when adding the email channel
- Fixed: widget not showing after accepting cookies with CookieYes
- Added: one-click copy of the WeChat user ID
Version 3.6.0
Release Date: September 2, 2026
- Fixed: HTML attribute issue
Version 3.5.9
Release Date: July 31, 2026
- Improved: live chat connection
Frequently Asked Questions
How is Chaty different from onsite live chat?
Chaty moves conversations into the visitor’s own messaging apps – they keep the thread after leaving your site, and you answer from WhatsApp Business or Messenger rather than a desktop inbox. If you also want onsite chat, the Chatway live-chat integration connects to the same widget.
How many channels can I display at once?
The widget stacks multiple channels with a primary button and expandable list. Pro adds sticky priority channels, page-level targeting, and device-level visibility so the right channels appear in the right context.
Does the WhatsApp popup require WhatsApp Business?
No – regular WhatsApp and WhatsApp Business numbers both work. Business accounts unlock the richer features: per-agent routing, merge tags in the prefilled message, and the popup chat-window emulation.
Why did the widget disappear for CookieYes users?
A compatibility issue in the 3.6.0 line hid the widget after CookieYes consent – fixed in 3.6.1, where the widget appears correctly once consent is accepted. Cookie-consent plugins are a common widget killer, and this fix matters for EU-facing sites.
Can I track which channels perform?
Yes – Pro includes click analytics per channel, which is how you decide whether that Viber button earns its place or the widget should highlight WhatsApp and Instagram instead.
Is this a chatbot?
No – Chaty is the entry point, not the conversation. For bot logic and automated replies inside the channels, pair it with a platform like ChatPion, which manages Messenger, Instagram, and WhatsApp conversations on your own server.
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